You can leave ratings and reviews on items you've purchased within 6 months of purchase. Reviews should only be left once and should be respectful, helpful, and constructive, to assist other customers considering a purchase on Envato Market.
Note: Once a refund for an item is completed, the associated rating is automatically removed.
Our approach to ratings and reviews
Envato's default position is not to censor, edit, or delete customer ratings or reviews. However, there are cases where we may remove a rating or review. In cases of repeated or severe violations, we may revoke a customer's right to rate an item, or suspend or terminate their account.
Envato determines whether a rating or review violates this policy, and decisions made by our Customer Success Team regarding reviews are final.
We will remove ratings and reviews that:
- Are not directly related to the item, or to support services provided for that item by the author.
- Concern item support for items that are sold as unsupported.
- Are abusive, obscene, threatening, discriminatory, hateful, offensive, or otherwise breach our Acceptable Use Policy.
- Violate another person or entity's privacy rights — for example, by publishing their name, email address, domain, purchase code, or other identifying or confidential information without permission.
- Aim to force a user to do something they aren't obligated to do — for example, pressuring an author to provide support on an item sold as unsupported, or where the customer's support period has expired.
- Are posted or updated more than 6 months after the date of purchase.
- Are used as a substitute for a support request. Support requests must be made through the method specified by the author.
- Are posted repeatedly. Customers may only rate an item once. If an author is working to resolve an issue and the customer wishes to update their review, they may do so — but only once within any 30-day period. Reviews posted more frequently (e.g., twice within a week) may be removed.
Glossary
"Item" includes all aspects of the item, as well as any compatible or required third-party plugins listed on the item's description page.
"Support services provided" includes any support given by the author — even if the item was sold as "unsupported," the support was provided outside a valid support period, or the support exceeded what's set out in the Item Support Policy.
"Unsupported" means an item sold as "unsupported," or sold without any reference to support services being provided by the author.