How to Contact an Envato Market Author

Quick answer: You can contact an item's author three ways on Envato Market: through the item's Support tab, by posting on the Comments tab, or by messaging them from their Author profile page. If you've already purchased the item, find it on your account's Downloads page first — that's where you'll get to the item page these contact options live on. If you haven't purchased yet, you can reach the author straight from the item's public page, no account needed to browse.

Already purchased? Find your item link first

If you're a new customer trying to get support on something you've bought, the fastest path is:

1. Sign in to Envato Market.
2. Hover over your username in the top menu and select Downloads.
3. Find the item in your purchase list — clicking through on it will take you back to the item's page.
4. From the item page, use any of the three contact methods below (Support tab, Comments tab, or Author profile).

Don't have the item in your Downloads list? Make sure you're signed into the account you used to purchase — check other accounts if you have more than one. For purchase code specifics, see Where Is My Envato Market Purchase Code?

Haven't purchased the item yet? You don't need the steps above — just go directly to the item's page on Envato Market (via search or category browsing) and use the contact options there to ask pre-purchase questions.

How do I contact an author via the Support tab?

The Support tab shows whether an item is supported, what that support covers, and how to reach the author. Some authors also add FAQs or response-time details here.

1. On the item's page, click the Support tab (under the item title).
    

   

2. Scroll to the bottom of the tab.

3. Click Go to item support — this takes you to the author's external support site (outside Envato Market).
    

   

4. If there's no external support site, the button reads Contact Author instead, and clicking it shows you how to get help.

Support setups vary by author — some use item comments, some use email, and some choose not to offer support at all (this will be noted on the tab). See the Item Support Policy for full details.

How do I contact an author via the Comments tab?

Comments are public — useful if your question might already be answered by someone else.

1. Sign in (or create an account).

2. On the item page, click the Comments tab.
    

   

3. Scroll down and type your comment. Tick Email me when this comment receives a reply to get notified.

4. Click Post Comment.
    

   

How do I message an author directly from their profile?

Some authors accept direct messages via a contact form on their profile.

1. Sign in (or create an account).
2. On the item page, click the author's name or logo.

3. On their profile page, look for the message box on the right side.
    

   

4. Type your message and click Send.

FAQ

• Do I need to buy an item to contact its author?

  No — you can use the Support, Comments, or Author profile options on any item's public page to ask questions before purchasing.

• Where do I find an item I already bought?

  Hover over your username → Downloads. This lists every item purchased with that account.

• What if an author doesn't offer support?

  This is shown directly on the item's Support tab. In that case, use the Comments tab or Author profile message form instead.

• My item isn't showing in Downloads — why?

  You're likely signed into the wrong account. Check every Envato account you own for the one used at checkout.