Item support is a service many authors on ThemeForest and CodeCanyon offer, giving you direct access to the author for help resolving issues with your purchased item. This is the full reference for exactly what's included, what isn't, and real examples of each — for quick answers to common support questions, see our Item Support FAQ.
What's included in item support?
| What's included | Supported item - 6 months support from purchase with options to extend | All items |
|---|---|---|
| Updates to ensure the item works as described and is protected against major security concerns | Yes | Yes |
| Discretionary version updates | Yes | Yes |
| Availability of the author of the item to provide item support | Yes | No |
| Technical questions about the item's built-in features, functionality and third party plugins | Yes | No |
| Assistance with reported bugs and issues | Yes | No |
| Help with included third party assets (e.g. image sliders, contact forms) | Yes | No |
How long does the support period last?
A supported item includes 6 months of item support from the purchase date. During this window, the author is expected to be available to provide the support services outlined above.
At checkout, you'll have the option to purchase extended support, increasing your support period up to a maximum of 12 months from your purchase date.
Need to renew or extend after purchase? See how to extend or renew Item Support for step-by-step instructions.
What else does item support cover?
- Answering questions about how to use the item.
- Answering technical questions about the item and its included third-party assets.
- Help with defects in the item or its included third-party assets.
- Item updates to maintain compatibility and resolve security vulnerabilities.
- Version updates included for all items, supported or not.
What's NOT included in item support?
Item support doesn't cover services to modify or extend the item beyond its original features, style, and functionality as described on the item page. If you need custom changes, contact the author directly to ask whether they offer paid customization services separately.
- Installing the item.
- Hosting, server environment, or software issues.
- Help from authors of third-party assets not covered by the item itself.
Real examples: what's included vs. not included
✅ Included:
- "I can't find the setting to add my company logo — can you help?"
- "I'm not sure how to change the theme's colour scheme — can you point me in the right direction?"
- "The images in my slider aren't centered correctly. How do I fix this?"
- "How do I change the text in the contact form plugin?"
- "There seems to be an error in your plugin's code — can you take a look?"
❌ Not included:
- "Can you add a new feature that lets me upload video clips?"
- "I'm having trouble installing your theme — can you log in and install it for me?"
- "I'm new to WordPress and don't know how it works — can you teach me the basics?"
- "Your theme doesn't have eCommerce functionality — can you add it?"
For the complete policy, see our Item Support Policy.