If you believe your account has been accessed without your authorization, act immediately: secure your account if you can still log in, or contact our Customer Success Team right away if you can't.
What do I do if I can still log in?
Secure your account first, then contact us:
- Change your password.
- Change the password on the email address associated with your Envato account.
- Review your account information to confirm everything is accurate and up to date.
- Enable Two-Factor Authentication — see how to set up 2FA.
Once secured, contact our Customer Success Team with a brief description of what happened.
What do I do if I can't log in?
Contact our Customer Success Team immediately with the following details:
- Your username
- The date and time of your last successful login
- A description of the unusual activity you've noticed
- The names of your most recent purchases
- If you're an Envato Author: details of any recent payment withdrawals, including the amount and the email or bank details attached
Why does Envato ask for this information?
These details help our team verify it's really you and distinguish legitimate account activity from unauthorized access — the faster you provide them, the faster we can secure your account.
Note: Account sharing isn't permitted under our member terms and conditions.