If you're locked out of your account or no longer have access to the email you registered with, contact our support team with a few key details — we'll use these to verify your identity and help you back in.
What information do I need to provide?
- Your full name on the Envato account
- The current email address linked to your account
- The name of the last item you purchased
- The PayPal transaction ID from a recent purchase — here's how to find your transaction ID
- If you paid by credit card: the exact payment date and the last 4 digits of the card used
How do I submit my request?
Contact our support team with the details above. Our team will review your request and help you regain access to your account.