Purchase code errors are usually caused by extra spaces, using the wrong item's code, or confusing it with a receipt or transaction ID — most cases are resolved with a quick check of the code itself.
How do I troubleshoot a purchase code that isn't working?
- Check for accidental blank spaces — these are easy to include when copying and pasting the code.
- Confirm you're using the code for the correct item — a bundled plugin has its own separate purchase code; the main theme's code won't work for it.
- Verify it's actually a purchase code — not a receipt number or transaction ID, which look similar but won't work here.
- Still not working? There may be an issue with the author's API integration. Contact the author directly.
- Author unable to resolve it? Contact our Customer Success Team for further help.