Downloaded files come as .zip files that need to be extracted first — if extraction fails or the file seems corrupt, it's usually due to an incomplete download, the wrong tool, or an archiver issue, not a problem with the item itself.
Files from Envato Market are compressed into .zip format and need to be unzipped before use. The tool you use depends on your operating system: Windows or Mac.
How do I fix a file that won't extract or seems corrupt?
- Re-download the file using a different web browser or computer.
- Check the item description to confirm you're using the right program to open it.
- Confirm you purchased the correct file type for your needs.
- Try your operating system's built-in archiver (Windows or Mac).
- Try a different third-party archiver tool if the built-in one doesn't work.
Still can't open the file?
Contact our Customer Success Team with:
- The name of the item you purchased.
- Your Envato username.
- Any error messages you saw (a screenshot helps if you have one).