If your verification email hasn't arrived, it's usually caught by spam filters or blocked by your email provider — check your spam folder and inbox filters first, then contact support if it still doesn't show up.
What should I check first?
- Your email address was entered correctly during sign-up.
- The email hasn't landed in your spam or junk folder.
- Your email domain isn't filtering or blocking messages from Envato.
- You don't have email forwarding set up that might be redirecting or dropping the message.
How do I stop this from happening again?
Add do-not-reply@envato.com to your contacts or safe senders list — this helps prevent future verification emails from being filtered out.
Custom domain email addresses often have stricter spam filtering, which can block delivery entirely. If you keep running into this, try signing up with a Gmail, Yahoo, Outlook, or Hotmail address instead.
Still haven't received it?
If you've checked everything above and still don't have your verification email, contact our Customer Success Team and we'll help you sort it out.