If your account is locked, contact Envato Market support with your username and a brief description of what happened — we'll prioritize your request and get you unlocked as quickly as possible. Account locks can be frustrating, but they exist to protect you and the wider Envato community from fraud and unauthorized access.
How do I get my account unlocked?
- Submit a request using our contact form.
- Select My Account > My account is locked from the dropdown — this routes your ticket to the right team faster.
- Include your Envato Market username and a short description of what happened right before you were locked out (e.g., "I tried to buy this item, the PayPal transaction went through, and then I was locked out").
Frequently Asked Questions
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What should I check before contacting support?
- Check with your payment provider first (PayPal or your card issuer) to rule out an issue on their end — this helps avoid getting locked out again after we unlock your account.
- Don't share or change your payment details with anyone else, including third parties claiming to help.
- Contact us before opening a payment dispute. If you're unhappy with a purchase, our refund process is usually faster than a PayPal or credit card dispute — and disputes automatically lock your account as a security measure.
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Already opened a payment dispute?
If you've already filed a dispute with PayPal or your card provider, get in touch here and we'll guide you through next steps.