Envato Market refunds are possible in certain circumstances, but they're assessed case-by-case based on the digital nature of the item and what preview was available before purchase. Before requesting one, try the steps below to resolve the issue directly. If that doesn't work, you can submit a refund request in a couple of clicks. Check the Envato Market Refund Rules for full eligibility criteria before starting the process below.
Not sure if your situation qualifies? Check our Refunds FAQ for eligibility criteria before you start.
What should I try before requesting a refund?
Many issues can be resolved without a refund. Before submitting a request:
- Read the item's installation guide and documentation.
- Check the item's comments page — your issue may already have a solution there.
- Contact the author via the Support tab on the item page (if the item is supported).
- Confirm the item is being used for its intended purpose — e.g., is it meant to be compatible with your specific WordPress version?
- Search our Help Center for your specific issue.
How do I request a refund?
- Check the Envato Market Refund Rules to confirm your eligibility.
- Click Request a refund to submit your request.
What happens next? Once submitted, your request is reviewed by either the author or Envato — see our full guide, How do Envato Market refunds work?, for the complete process, timelines, and what to do if your request is declined.
What if the item I purchased is no longer available?
Items can be removed from Envato Market for several reasons. We recommend downloading and saving your item immediately after purchase to avoid this issue entirely.
If an item was removed before you had a chance to download it, see our Refunds FAQ for eligibility in this specific situation.