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Buying and Item Support
Buying and Item Support
All you need to know about buying on the Envato Market and how to get Support.
Buying
What are Favorites?
How do I purchase an item?
How Do I Add Or Change My Billing Details?
Buyers Guide to YouTube Content ID & Copyright Notices
Buyer’s Guide to Performing Rights Organizations and P.R....
How do refunds work?
See all 11 articles
Your Statement & Documents
View & Download Invoices
A Buyer's Guide to Your Statement & Documents
Your Documents | FAQ | Glossary of Terms
Payments
How do I find my transaction ID?
Common PayPal and credit card issues
Saving Your Credit Card Details
PayPal Disputes And Chargebacks
Do Envato Credits expire?
Downloads
Update a Purchased Item
How to download your items
Download Limit Reached
Using a Download Manager
Problems downloading a file
Envato Market License FAQ
Can I transfer a license to other Envato account?
I’m making a video - which license do I need?
How do licenses work for any plugins that are bundled wit...
Licensing Requirements for Test Sites: Clarifications and...
I’m making a logo. What license do I need?
Do licenses have an expiry date? Will I ever have to pay...
See all 9 articles
Template Kits
Template Kits
How to Upload & Install Elementor Template Kits from Them...
Elementor Template Kits: PHP Zip Extension not loaded or ...
Envato Elements Template Kits - Imported template doesn't...
Envato Elements Template Kits - Troubleshooting Common Im...
Reporting
Reporting Illegal Content